Australian Made Hosting servers are in your capital city and all of them are serviced by the AAPT Tier 1 Network. With local data centres in Brisbane, Sydney and Perth, you are welcome to visit our web hosting facilities with your Personal Account Manager and inspect our security for yourself.
Environment and Security
Australian Made Hosting is dedicated to providing highest level of server and data centre security. Our Australian-based data centres offer:
- N+1 Rated Environment: Your server has multiple 'safety nets' comprised of back-up components. This means if an overload occurs, the redundant components automatically take over, ensuring your website or application runs smoothly at all times.
- 24-hour Security: Via CCTV and manned security, our data centres are as secure as fort knox.
- Security Screening: All individuals attempting physical access to our data centres must sign-in, be scanned and authorised prior to entering our server room. The same applies to our Personal Account Managers; no-one enters unchecked.
- State-of-the-art Continuity Measures: Automated fire suppression mechanisms and detection devices are in place, alongside turbo air-conditioners and power back-up supplies; All in the name of creating an ideal environment for your server.
What is the Tier 1 Network?
AAPT supplies Australian Made Hosting with our internet connection. Currently, AAPT services 85% of businesses and 80% of residences in metropolitan areas across the east coast of Australia, so they know what they are on about.
To give you an idea of how robust the Tier 1 network is, it currently carries:
- 5 million voice calls per week;
- 1,565 terabytes of information per month;
- 86 million emails per month; and,
- 20 million YouTube videos each month.
So your corporate website, e-commerce store or web application won't be an issue, regardless of its size now or in the future, when you join Australian Made Hosting. We can take it.
Customer Support
This is what makes Australian Made Hosting a cut above the rest. This is why our Australian Made Hosting clients choose us and stay with us; our personal customer support and guarantees. We pride ourselves on being responsive and responsible for your website, and this is how we do it:
- Personal Account Managers: Australian Made Hosting is the only Australian web host provider that gives you a Personal Account Manager; one person who knows your business, answers your questions, takes your calls and can teach you some new technical tricks. Regardless of if you are a shared hosting, colocation hosting or dedicated hosting client, you recieve a Personal Account Manager you can call whenever you need to and know you won't be treated as 'just another number'. This is the Australian Made Hosting difference.
- Uptime Guarantees: Australian Made Hosting guarantees 99.9% uptime, ensuring your website is online and available for the world to see. When your online presence is crucial to the success of your business, down-time costs you money and we won't stand for that. Australian Made Hosting understands because our business is all online - we are in the same boat!
- Downtime Discounts: Should we not deliver 99.9% uptime, your monthly service fee will be reduced to cover any inconvenience this down-time may have caused. The details of our reimbursement structure is clearly outlined in your Service Level Agreement. All Australian Made Hosting clients receive see a Service Level Agreement, tailored to their web hosting needs. A sample is available at the bottom of this page for your viewing and reviewing pleasure.
- 24/7 Monitoring: We have automatic processes that ensures 24/7 monitoring of our servers, so any hiccups are reported to our service staff immediately. We then fix it and log the actions so you can see what has been done.
Contact Us Options
Australian Made Hosting prides itself on our customer service so we give you many options of getting in contact with us, whenever you need us.
- The Blower: You can call your Personal Account Manager directly on their mobile phone, or call the general line on 1300 858 085.
- E-mail: You can email your Personal Account Manager directly, or email the general help line too, which is support@australianmadehosting.com.au!
- Online: If you would you like to avoid human-interaction all together, just lodge a support ticket online and we'll email you back when it's all been sorted.
System Administration & Monitoring
Since Australian Made Hosting's servers are located in Australia's premium data centres in Brisbane, Sydney and Perth, we are probably just down the road. You are welcome to visit our facilities with your Personal Account Manager, anytime. Just ask!
To be sure, we also provide local, home-grown engineers with skills in maintaining software and hardware, to ensure your server, regardless of its location, is running smoothly at all times. We then record our engineer's efforts online so you can inspect your server's health anytime via our:
- Configuration Logs: This is where you can view all modifications and upgrades to the system, as they occur.
- Server Monitors: This graph shows you the bandwidth consumption and traffic experienced on your server.
- Ticket Request Bank: This is our online ticketing system that lists all service requests, logged online or inperson, and outlines any maintenance relevent to your specific server.
